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Terms & Conditions

Introduction

Welcome to the universalairportassistance.com, service provided by Universal Travel Assistance LLC. In using the universalairportassistance.com service of Universal Travel Assistance LLC you are deemed to have accepted the terms and conditions listed below.

Limited License.

You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. universalairportassistance.com may change, suspend, or discontinue any aspect of the Site at any time. niversalairportassistance.com may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website nor shall transact on or use the website

All services and information displayed on universalairportassistance.com constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. universalairportassistance.com the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. No act or omission of universalairportassistance.com prior to the actual provision of the service (s) ordered will constitute acceptance of your offer.

Eligibility

Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” as per local Contract Acts are not eligible to use the Site.

Those who choose to access this Site from outside UAE are responsible for compliance with local laws if and to the extent local laws are applicable. universalairportassistance.com will provide the services only within its jurisdiction and will not be liable for any claims relating to any Services ordered from outside its jurisdiction. Except where additional terms and conditions are provided which are Service specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of universalairportassistance.com you agree to be bound by the Terms and Conditions.

Pricing Information

While universalairportassistance.com strives to provide service and pricing range information, pricing or typographical errors may occur. universalairportassistance.com cannot confirm the price of a service until after you order. In the event that a service is listed at an incorrect price or with incorrect information due to an error in pricing or service information, universalairportassistance.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that service, unless the Service has already been provided. In the event that a service is wrongly priced, universalairportassistance.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the Service ordered by you has been provided, your offer will not be deemed accepted and universalairportassistance.com will have the right to modify the price of the Service and contact you for further instructions using the e-mail address provided by you during the time of service booking, or cancel the order and notify you of such cancellation. In the event that universalairportassistance.com accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to universalairportassistance.com dispatch of the Service that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.

Prices and availability are subject to change without prior notice.

Cancellation by universalairportassistance.com

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on service features available for purchase, inaccuracies or errors in Service or pricing information, or problems identified by our credit and fraud avoidance department, cases where we find that the customer is manipulating the account to place multiple orders. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. No cash disbursement shall be made under any condition whatsoever.

Cancellations by the Customer

In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and by us. universalairportassistance.com has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by universalairportassistance.com and accept universalairportassistance.com’s decision regarding the cancellation.

Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on universalairportassistance.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to universalairportassistance.com. Further the said information will not be utilized and shared by universalairportassistance.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. universalairportassistance.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.

Cardholder must retain a copy of transaction records and Merchant policies and rules. User is responsible for maintaining the confidentiality of his account.

Fraudulent /Declined Transactions

universalairportassistance.com reserves the right to recover the cost of services, collection charges and lawyer’s fees from persons using the Site fraudulently. universalairportassistance.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You Agree and Confirm

  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by universalairportassistance.com for redelivery shall be claimed from you.
  • That you will use the services provided by universalairportassistance.com, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
  • You will provide authentic and true information in all instances where such information is requested of you. universalairportassistance.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), universalairportassistance.com has the right in its sole discretion to reject the registration and debar you from using the Services of universalairportassistance.com and / or other affiliated websites without prior intimation whatsoever.
  • That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site
  • That the address at which delivery of the Service ordered by you is to be made will be correct and proper in all respects.
  • That before placing an order you will check the Service description carefully. By placing an order for a Service, you agree to be bound by the conditions of sale included in the item’s description.

You may not use the Site for any of the following purposes:

  • Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorized access to other computer systems.
  • Interfering with any other person’s use or enjoyment of the Site.
  • Breaching any applicable laws
  • Interfering or disrupting networks or web sites connected to the Site.
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
  • Modification of Terms & Conditions of Service

    universalairportassistance.com may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on universalairportassistance.com. You should regularly review the Terms & Conditions on universalairportassistance.com. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

    Governing Law and Jurisdiction

    This User Agreement shall be construed in accordance with the applicable laws of UAE. The Courts at UAE shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Universal Travel Assistance LLC. and his decision shall be final and binding on the parties hereto. The arbitration shall be held in Dubai. The laws of UAE shall be applicable in such aspects. Reviews, Feedback, Submissions

    For the benefit of customers, the Cyber Crimes Law (Federal Law No. 5 of 2012) is mentioned here

    Ref 1 : NEW LAW COMBATING INFORMATION TECHNOLOGY CRIMES

    Office of foreign assets control (OFAC) sanctioned countries.

    universalairportassistance.com will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not countryspecific

    Copyright & Trademark

    universalairportassistance.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, Services, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of universalairportassistance.com or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to universalairportassistance.com. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of universalairportassistance.com. You may not modify, distribute or re-post anything on this website for any purpose. The universalairportassistance.com names and logos and all related Service and service names, design marks and slogans are the trademarks or service marks of Universal Travel Assistance LLC. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
    References on this Site to any names, marks, Services or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply universalairportassistance.com endorsement, sponsorship or recommendation of the third party, information, Service or service. universalairportassistance.com is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third-party websites, you do so entirely at your own risk.

    All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of universalairportassistance.com or its suppliers and protected by international copyright laws. The Contents and software on this Site may be used only as a booking resource. Any other use, including the, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by universalairportassistance.com, one of its affiliates or by third parties who have licensed their materials to universalairportassistance.com and are protected by international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of universalairportassistance.com and is also protected by international copyright laws.

    Objectionable Material

    You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, universalairportassistance.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

    Indemnity

    You agree to defend, indemnify and hold harmless universalairportassistance.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to universalairportassistance.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

    Termination

    This User Agreement is effective unless and until terminated by either you or universalairportassistance.com. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. universalairportassistance.com may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to universalairportassistance.com. Upon any termination of the User Agreement by either you or universalairportassistance.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. universalairportassistance.com’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the Service already ordered from the Site or affect any liability that may have arisen under the User Agreement.

    E- Communications

    When you visit the Website or send emails to universalairportassistance.com, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    DISCLAIMER : Universal Travel Assistance LLC holds the rights to cancel any order in any of the below cases.

    mages are meant for illustrative purposes only. Customer buys a Service where the image was wrongly advertised.

    Wrong Price : Prices are updated in bulk. If a wrong price is advertised on the website.

    Wrong Description : Mistakes may occur while capturing information from the internet. Certain Services may have different features in different region. Customer buys a Service which may not have a feature which is advertised.

    Entire Agreement

    If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and universalairportassistance.com with respect to the universalairportassistance.com sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and universalairportassistance.com with respect to the universalairportassistance.com sites/services. universalairportassistance.com’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

    Orders held/delayed

    Delivery of service are subjected to delays if information is incomplete/incorrect.
    Orders may be placed on hold if the bank raises concern for authentication of the transaction.

    Transaction Currency:

    The standard transaction currency on our e-commerce portal is Us Dollars (USD). If the customer is using a credit card supplied by banks other than those in the US, the amount on the credit card bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited. If the customer is using a credit card supplied by banks other than those in the US Your card issuer may apply charge a fee for transactions in a foreign currency, and also apply different exchange rates compared to those given by different exchange rate sites. For further information, please contact your credit card issuing bank.

    In most cases, Visa and Mastercard can be used for payment.

    For payments by Visa card, depending on your card issuer, you may have to complete an extra level of security checks through the Verified by Visa scheme – a popup window will appear after you confirm purchase of your itinerary containing your banks logo, in which you must provide your Verified by Visa password. This is not the PIN used for ATM/Cash machines. If you are requested to enter this password, but you have not registered for the scheme, please contact your bank to register. If you are requested to enter this password and you choose to continue without entering it, or enter the incorrect password, your booking would not be successful.

    For payments by Mastercard, depending on your card issuer, you may have to complete an extra level of security checks through the MastercardSecureCode scheme – a popup window will appear after you confirm purchase of your itinerary containing your banks logo, in which you must provide your MastercardSecureCode password. This is not the PIN used for ATM/Cash machines. If you are requested to enter this password, but you have not registered for the scheme, please contact your bank to register. If you are requested to enter this password and you choose to continue without entering it, or enter the incorrect password, your booking would not be successful.

    Country of Merchant Domicile: Universal Travel Assistance is a Limited Liability Company registered in Dubai, UAE.